Newcastle
Living with reduced mobility shouldn’t mean compromising on independence. Whether you’re navigating your home, getting out into the community, or returning to activities you love — the right wheelchair makes all the difference. And the good news is, you may not have to fund it yourself.
In Australia, three major funding programs can cover wheelchair mobility services: the National Disability Insurance Scheme (NDIS), Commonwealth Home Support Programme (CHSP) / Home Care Packages (Aged Care), and the Department of Veterans’ Affairs (DVA). Understanding how each works can open the door to the right equipment and support for you.
Why Wheelchair Mobility Matters
A well-fitted, appropriate wheelchair isn’t just a piece of equipment — it’s a gateway to daily life. The right chair can:
- Reduce pain, pressure sores, and postural problems
- Improve energy levels and independence
- Enable participation in work, social, and community activities
- Support carers by making transfers and assistance easier
Getting the wrong chair, on the other hand, can create new health problems. That’s why professional assessment and ongoing support are just as important as the equipment itself.
Funding Option 1: NDIS (National Disability Insurance Scheme)
The NDIS funds supports for Australians under 65 who have a permanent and significant disability. Wheelchair services fall under Assistive Technology (AT) — one of the most commonly funded support categories.
What the NDIS Can Fund:
- Wheelchair assessment by an Occupational Therapist (OT) or physiotherapist
- Manual wheelchairs (standard, lightweight, and custom-configured)
- Powered wheelchairs and scooters
- Specialist seating systems for postural support
- Repairs and maintenance
- Training to use your wheelchair safely and confidently
How It Works:
Assistive Technology is funded through your NDIS plan under the Capital Supports budget. For anything considered “high cost” (generally over $1,500), you’ll need a formal AT assessment and a quote from an approved supplier before the NDIS will approve funding.
Working with a registered NDIS provider who specialises in mobility aids ensures your assessment, prescription, and equipment all meet NDIS requirements — so there are no surprises at funding review time.
Tip: Make sure your NDIS plan includes AT funding before you get assessed. If it doesn’t, speak with your Local Area Coordinator (LAC) or Support Coordinator about requesting a plan review.
Funding Option 2: Aged Care (CHSP and Home Care Packages)
For Australians aged 65 and over (or 50 and over for Aboriginal and Torres Strait Islander peoples), the aged care system provides pathways to mobility equipment and support.
Commonwealth Home Support Programme (CHSP)
CHSP offers entry-level support for older Australians who need a small amount of assistance to remain living independently at home. This can include access to aids and equipment, such as basic mobility aids.
Home Care Packages (HCP)
Home Care Packages provide a more comprehensive and flexible pool of funding, delivered across four levels depending on your assessed care needs. Wheelchair services — including assessment, supply, and maintenance — can be funded under a Home Care Package, especially when mobility aids are central to your ability to remain at home safely.
How to Access Aged Care Funding:
- Call My Aged Care on 1800 200 422 or visit myagedcare.gov.au
- Undergo an assessment (either a ACAT or RAS assessment, depending on the level of support needed)
- Work with your Home Care Package provider to include wheelchair services in your care plan
Your provider can coordinate with a qualified therapist to ensure the right equipment is selected and properly fitted for your needs.
Funding Option 3: Department of Veterans’ Affairs (DVA)
Eligible Australian veterans and war widows/widowers may be able to access wheelchair services through the DVA, which funds a wide range of health and rehabilitation supports.
What DVA Can Cover:
- Wheelchair assessment and prescription through an OT or physio
- Supply of manual or powered wheelchairs
- Specialist seating
- Ongoing maintenance and repairs
- Delivery, fitting, and training
Gold Card vs. White Card:
- Gold Card holders have access to a comprehensive range of supports, including most mobility aids
- White Card holders can access supports related to their accepted service-related condition
DVA-funded wheelchair services must be provided by an approved DVA supplier. Always confirm eligibility and approval before proceeding with assessment or equipment supply to avoid out-of-pocket costs.
Tip: DVA also has a Rehabilitation Appliances Program (RAP) specifically designed to supply aids and appliances — including wheelchairs — to eligible veterans. Ask your GP or specialist for a referral.
Our Wheelchair Mobility Service: What to Expect
We work with clients funded through NDIS, Aged Care, and DVA — and we understand the requirements of each scheme inside and out.
Here’s what our process looks like:
1. Initial Consultation
We start with a conversation — about your condition, your daily routine, your home environment, and your goals. No forms before we understand you as a person.
2. Clinical Assessment
Our qualified Occupational Therapists or physiotherapists conduct a thorough functional assessment, covering posture, strength, transfer ability, and the environments you move through.
3. Equipment Recommendation
Based on your assessment, we recommend the most appropriate wheelchair for your needs — manual or powered, standard or custom-configured — from a range of trusted suppliers.
4. Trial and Fitting
Before final order, we organise trials where possible so you can be confident in the chair before it’s prescribed.
5. Delivery and Training
We deliver your chair, ensure it’s correctly set up, and provide hands-on training so you and your carers feel confident using it from day one.
6. Ongoing Support
We don’t disappear after delivery. We provide servicing, repairs, and reviews as your needs change — all within your funding entitlements.
Frequently Asked Questions
Can I use more than one funding source? In some cases, yes. This is called “blended funding” and requires careful planning. Speak to us and your funding body about what’s possible in your situation.
What if my needs change over time? We’ll work with you to review and update your equipment as your condition or lifestyle changes — and help you navigate funding reviews when the time comes.
Do I need a referral? For NDIS, a referral isn’t always required, but your plan must include AT funding. For DVA, a referral from your GP is typically needed. For Aged Care, access begins through My Aged Care. We can guide you through whatever pathway applies to you.
How long does the process take? Timelines vary by funding scheme and equipment complexity. We’ll give you a clear estimate at the outset and keep you informed every step of the way.
Ready to Get Started?
Whether you’re funded through NDIS, Aged Care, or DVA — or you’re not yet sure which applies to you — we’re here to help you find the right path to greater mobility and independence.
Contact us today to speak with a member of our team, or ask your GP, LAC, or care coordinator to refer you to our service.
Because everyone deserves to move through their world on their own terms.
Registered Nurse - Neuropsychiatry & Psychiatric Rehabilitation (RN BN MMHNursing MACMHN, MACN, CFA).
